BATHANASE UMESH
Management
December 2022
Total Quality Management (TQM) is an all-encompassing strategy for boosting efficiency and happiness at work by focusing on the needs of both employees and customers. The study's goal was to identify the bank's TQM procedures and analyze how they contributed to the bank's bottom line. The scope of this research was narrowed to determine the connection between financial performance and the four tenets of Total Quality Management (Supplier relationship, Customer relationship, Processes, and Top Management Involvement). In this analysis, financial performance served as the dependent variable, while the four TQM principles served as the independent variables. People working in banks were the focus of the research. Respondents were selected using a stratified random sampling method. The research showed a favorable correlation between financial results, process and supplier relationships, and the engagement of senior management. However, interactions with customers have a deleterious effect on profits
478- 489
© Airo Journals 2021
