Dr. Bharti
Librarian
March 2023
Libraries are viewed as service organisations that help their patrons find the information they need. As such, they are designed with their patrons' requirements in mind, and as such, user satisfaction is highly valued in service centres. In the institutions that they support, academic libraries are vital. A variety of reading materials are available at the libraries, including books, newspapers, magazines, reports, special collections of official documents, and a large number of electronic resources. University libraries are essential to their patrons' academic and research endeavours, and reference services are a vital part of what makes it possible for people to access and use information effectively. In order to improve the overall quality of library services and make sure that they meet the changing needs of academic communities, it is imperative to comprehend user perceptions. The primary goal of the college library is to assist the parent organisation, or college, in fulfilling its goals and aims. This study's main goal was to acquire a comprehensive picture of users' perceptions of and satisfaction with the reference services they receive at their university libraries
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