Nitish Mansotra
Engineering
September 2025
This is an empirical study that establishes the significance of Total Quality Management practices in improving the performance of manufacturers in various organizations. A stratified random sample of 300 respondents was used in the collection of data using a structured questionnaire under the descriptive analytical research design that entailed research variables in TQM adoption, performance dimensions, employee involvement, and critical success factors. The findings indicate that the fundamental principles like 5S, Kaizen and ISO certifications exhibit maximum adoption rates whereas the more complex tools (like-Six Sigma, benchmarking) possess comparatively reduced rates of utilization. TQM has eminently good contribution on the quality of products, customer satisfaction, productivity and efficient operations and a mixed effect on the reduction of costs. Almost 81 percent of the staff says that they are more or extremely engaged in TQM initiatives hence the need to focus on the workforce. The study concludes that strategic leadership, sufficient resource abundance and highly gripping quality culture are the key elements in yielding the most effect of TQM and generating sustainable competitive advantage to the manufacturing industries
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